Whitelabeling your email domain

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Admin-only feature

This feature is only available for Admin users.

You can set Rotabull up to send emails using your custom email domain, e.g., [email protected]_company.com. This process is called whitelabeling. By default, Rotabull sends quotes from a system email address, e.g,. [email protected].

The benefits of email whitelabeling include the potential for better deliverability, and more consistent branding for your company.

To get started, let Customer Success you know you'd like to set this up, and you will receive an email with more instructions.

Setting DNS records

To whitelabel your domain, you will have to change the values of several DNS records for your email domain. If you are not sure where to find and edit these records, ask the person or team who manages your website. The records are usually edited in the same place where you registered your website, e.g., GoDaddy, Mediatemple, Wix, Squarespace, Gandi, etc.

There are 3 or 4 CNAME records to set. After requesting to enable whitelabeling, you will receive an email from Sendgrid (our email service) with the values to use. This email will come from [email protected]. Please check your spam folder if you don't see this email.

TTL We suggest you set it to 1 hour.

The email will link you to a page that looks similar to the image below.

Example of the page you will receive by email, with DNS records to setExample of the page you will receive by email, with DNS records to set

Example of the page you will receive by email, with DNS records to set

Each record has a Type, Host, and Value.

  • The Type for all the records should be CNAME.

  • The Host should be filled in as given, including only up to the first period. That is, if the Host is em6261.bestparts.com, you should only fill in em6261. (For those familiar with editing DNS records, you should include only the URL prefix, not the fully-qualified domain name.)

Only include what comes before the first period in the DNS record *Host*Only include what comes before the first period in the DNS record *Host*

Only include what comes before the first period in the DNS record Host

  • The Value should be filled in with the provided value.

Finish configuring Rotabull settings

After setting the DNS records, come back to Settings: Integrations, and go to the Email Integration section.

The value of Email Custom Domain should be set to your customer domain (e.g,. my_company.com), and Send from Email Custom Domain should be enabled.

Test it out

Once you've confirmed the settings are configured correctly, try sending a quote to yourself. The email should come from your Rotabull login email (seen in the top right from any Rotabull view).

Troubleshooting

  • DNS records can take a few hours to propagate. On the extreme end, they could take up to 48 hrs for Rotabull to see the changes.

  • If the default s1._domain_key and s2._domain_key prefixes under the Host section produce conflicts for your domain because you already have whitelabeling rules, please inform us. We will add a setting to Use a custom DKIM Selector that will allow customization of this field

  • Still having issues? Check out this troubleshooting guide for more things to check.


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