If a buyer disputes a credit card transaction, we send you an email letting you know. We ask you whether you want to contest the dispute, and if so, to submit evidence of the parts or repairs you provided. Rotabull submits the information you provide us on your behalf to the buyer's bank, who makes the final decision.
Because Rotabull only has access to limited information about the decision that the bank provides us, you can often get a better explanation of the facts of the dispute by speaking directly with the buyer.
In case of a dispute, the buyer's bank pulls back the transaction funds and Rotabull reverses the transfer while the dispute is pending. The funds are redeposited if the dispute is resolved in your favor.
Disputes are handled according to Stripe's dispute policies and procedures.
Updated almost 2 years ago